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Store Policies

Order Processing

  • Each garment is made to order and locally handcrafted by a small team. Due to this, standard sizes and regulation colors typically ship within 8-10 weeks.

  • Custom sizes, special colors, and orders placed during high volume periods may take up to 15 weeks to ship.

 

Deposit

  • A non-refundable minimum deposit of 50% states your intent to purchase a garment and is required upon receipt of invoiceThe remaining balance is due upon completion of the order.

  • Please note that your deposit may be reflected as a discount on your order, but the deposit is not an actual discount.

  • We may require some orders, such as orders for in-stock items, to pay in full.

  • Fulfilled orders that are not fully paid for within 30 days will be canceled.

  • Deposits are non-refundable.

Returns, Exchanges, and Refunds

  • No returns, exchanges, or refunds are allowed, except in the case of a manufacturing defect.

  • Once an order and a deposit are received, we are not able to guarantee that we can make a change to the order, including cancellation.

  • Incorrect color, size, or missing items must be reported within 5 days of delivery.

 

Custom Orders

  • A custom size fee of $50 applies to anyone who does not fit our standard sizing patterns.

  • Custom size orders must be paid in full and in advance.

  • We are not responsible for the accuracy of sizes or measurements provided to us.

  • We reserve the right to refuse any custom orders.

Group Orders

  • Group orders must be placed in groups of ten or more to qualify for a 10% discount

  • The primary contact for group orders assumes all responsibility for the accuracy of sizes and measurements.

  • Order processing may take longer. 

 

Shipping

  • Domestic shipping costs $18 for up to 2 items via USPS 2-Day Priority Mail. 

  • The customer is responsible for the accuracy of the shipping information on the invoice.

  • We are not responsible for any delays caused by the shipping carrier.

  • Please reach out to us directly regarding international shipping.

 

Payment

  • Visa, Mastercard, American Express, and Discover card payments are accepted online. PayPal is also accepted. Alternate payment options may be available.

  • Large or group orders may be requested to use a different payment method.

  • We reserve the right to refuse any payment method or to cancel any order for any reason.

  • In-person debit/credit card payments may include a 2.5% processing fee.

 

Disputes

  • If a false dispute is filed against us with your financial institution, such as items not received or duplicate transaction, we reserve the right to refuse service and a report will be filed to the National Center and local officials. We highly recommend contacting us regarding any issue you may have prior to filing a dispute. 

 

Other Policies

  • We reserve the right to change our policies at any time without notice.

  • By placing an order, you agree to our policies.

*updated and effective August 2023

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